Fitcave Studio (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) or use our services. By accessing or using our Site or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us, automatically collect through the use of our Site, or receive from third-party sources.

1.1. Information You Provide

• Personal Information: When you create an account, book a session, or purchase a package, we may collect your name, email address, phone number, billing address, and payment details.
• Health Information: If applicable, we may collect health-related information necessary to tailor your training sessions.
• Communication Information: Any information you provide through inquiries, feedback, or communications with us.

1.2. Information We Collect Automatically

• Usage Data: Information about your interaction with our Site, such as IP address, browser type, pages visited, and time spent on the Site.
• Device Information: Data about the device you use to access our Site, including operating system and device identifiers.
• Cookies: Small data files stored on your device that help us enhance your browsing experience. For more details, see our “Cookies Policy” below.

1.3. Information from Third Parties

• If you interact with us through social media or third-party booking platforms, we may receive information as permitted by your settings on those platforms.

2. How We Use Your Information

We use your information to provide, improve, and personalize our services, as well as for communication and security purposes. Specifically, we may use your information to:

• Process your bookings, payments, and account creation.
• Provide personalized training sessions and recommendations.
• Communicate with you about updates, promotions, or service changes.
• Ensure the security and proper functioning of our Site and services.
• Analyze website usage and improve the user experience.
• Comply with legal and regulatory requirements.

3. Sharing Your Information

We respect your privacy and will not sell your information. However, we may share your information in the following scenarios:

• With Service Providers: Third parties that assist us in processing payments, managing bookings, or providing marketing services.
• With Legal Authorities: If required by law, court order, or to protect our legal rights.
• With Your Consent: When you explicitly consent to sharing your information with third parties.

4. Payment Security

Fitcave Studio takes your payment security seriously.

4.1. Secure Payment Processing

• All payment transactions made through our Site are processed using secure encryption technology (SSL) to ensure your payment information is protected.
• We use trusted third-party payment processors compliant with industry standards, such as PCI-DSS (Payment Card Industry Data Security Standard).

4.2. Limited Access to Payment Information

• We do not store full payment card details on our servers. Payment information is securely processed by third-party providers.

4.3. Fraud Prevention

• We monitor transactions for suspicious activity and reserve the right to decline transactions that appear fraudulent.
• If unauthorized transactions are suspected, please contact us immediately at 6011 – 5646 9658

4.4. Your Responsibility

• You are responsible for safeguarding your account credentials. Do not share your login information with others to prevent unauthorized access.

5. Compliance with Malaysian PDPA

Fitcave Studio complies with the Malaysian Personal Data Protection Act 2010 (PDPA) to safeguard your personal information. Your data is collected, processed, and stored in accordance with PDPA guidelines.

6. Cookies Policy

We use cookies and similar technologies to enhance your experience on our Site.

6.1. Types of Cookies

• Essential Cookies: Necessary for the proper functioning of the Site.
• Performance Cookies: Help us analyze website performance and usage.
• Marketing Cookies: Enable targeted advertisements based on your browsing behavior.

6.2. Managing Cookies

You can manage your cookie preferences through your browser settings. Disabling cookies may affect your ability to access certain features of our Site.

7. Children’s Privacy

Fitcave Studio does not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected such information, we will delete it promptly.

8. Cross-Border Data Transfers

Your personal information may be transferred to, and stored at, locations outside Malaysia. We take appropriate measures to ensure that your data is handled securely and in accordance with this Privacy Policy and applicable data protection laws.

9. Data Security and Breach Notification

We implement technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

9.1. Breach Notification

• In the unlikely event of a data breach, we will notify affected users promptly, outlining the nature of the breach, potential impact, and steps we are taking to mitigate the issue.

10. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request the deletion of your personal information (subject to legal exceptions).
• Withdraw consent for specific data processing activities.
• Opt-out of receiving promotional communications by following the “unsubscribe” link in our emails.

To exercise these rights, please contact us at 6011 5646 9658.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page. Continued use of our Site or services constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: fitcavestudio@gmail.com
• Phone: 6011 5646 9658